Service & Support

Set-For-Run Service Plan

Our team ready to help on each phase of your endeavor

More than just providing the market with exceptional western blot imaging systems, e-BLOT offers a complete range of services to sustain your instrument in its optimal status during its life cycle. From instrument installation and qualification to routine maintenance checks and repair, our Set-for-Run service plan takes care of your instruments, so users can focus on their research and studies.

What e-BLOT’s Set-for-Run Service Plan delivers:

How We Ensure Lifetime Management of Your Instrument

Standard Operation Procedure

Upon delivery, the e-BLOT Touch Imager is professionally installed by our team of certified engineers, conducting the necessary setup, qualification tests to guarantee optimal performance. Your team is also given an IQ/OQ audit, as well as basic equipment and maintenance training.

Hands-On Training Program

Comprehensive training courses and handbooks are provided by our professional support team to equip scientists and engineers with optimal usage of our Touch Imagers. We also provide on-demand online training courses for additional knowledge and equipping.

Preventive Maintainance

From hardware cleaning to instrument tests, we conduct routine maintenance checks on your instruments to keep them in top shape and ready to produce fast and accurate data acquisition whenever they are needed.

Qualification Service

e-BLOT’s comprehensive installation qualification and operational qualification services offer timely, cost-effective, and reliable inspection of your Touch Imager, making sure they pass regulatory requirements during installation and when moving the equipment.

Hardware & Software Upgrade

Keeping up with the fast-paced improvement of technology, we assist in hardware and software upgrades, so your instruments are always at par with current advancements in chemiluminescence imaging.

Product Warranty

All our Touch Imagers are under a two-year warranty period that applies to maintenance, replacements, and repairs. The warranty extension is also available upon request, adding more value and security to your instruments.

Superior Quality Services to Help you Out

SpecificationsStandardPremium
Response Time1 Business Day8 Hours
On-Site PMAs ScheduledAs Per Request
Access to Technical SupportStandardExpress
Realtime Health reportNot AvailableAvailable
Calibration ServicesFull Charges Apply10% Discount

e-BLOT Service Network Across The Globe

Location One

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Phone: 402-507-9527

Location Two

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Phone: 402-507-9527

Location Three

Address: Lorem ipsum dolor amet locavore farm-to-table organic humblebrag pork belly.

Phone: 402-507-9527

Location Four

Address: Lorem ipsum dolor amet locavore farm-to-table organic humblebrag pork belly.

Phone: 402-507-9527

Location Five

Address: Lorem ipsum dolor amet locavore farm-to-table organic humblebrag pork belly.

Phone: 402-507-9527

Location Six

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Phone: 402-507-9527

Make Your Western Blot Imaging Easier

We’re on the move. Our tech team is motivated to perfect our equipment and solve your problems, all the time.

Get Quick Quote

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