Service & Support
Set-For-Run Service Plan
Our team ready to help on each phase of your endeavor
More than just providing the market with exceptional western blot imaging systems, e-BLOT offers a complete range of services to sustain your instrument in its optimal status during its life cycle. From instrument installation and qualification to routine maintenance checks and repair, our Set-for-Run service plan takes care of your instruments, so users can focus on their research and studies.
What e-BLOT’s Set-for-Run Service Plan delivers:
- Keeps the Touch Imager working in its optimal status through regular system checks and review by certified engineers.
- Maximize system uptime with quick action to repairs and real-time technical assistance.
- Minimize repair and downtime costs with accurate diagnosis and stop-on troubleshooting.
- Get the most out of the Touch Imager with scheduled preventive maintenance, getting precise data acquisition, and clear images until the end of its life cycle.
How We Ensure Lifetime Management of Your Instrument
Standard Operation Procedure
Upon delivery, the e-BLOT Touch Imager is professionally installed by our team of certified engineers, conducting the necessary setup, qualification tests to guarantee optimal performance. Your team is also given an IQ/OQ audit, as well as basic equipment and maintenance training.
Hands-On Training Program
Comprehensive training courses and handbooks are provided by our professional support team to equip scientists and engineers with optimal usage of our Touch Imagers. We also provide on-demand online training courses for additional knowledge and equipping.
Preventive Maintainance
From hardware cleaning to instrument tests, we conduct routine maintenance checks on your instruments to keep them in top shape and ready to produce fast and accurate data acquisition whenever they are needed.
Qualification Service
e-BLOT’s comprehensive installation qualification and operational qualification services offer timely, cost-effective, and reliable inspection of your Touch Imager, making sure they pass regulatory requirements during installation and when moving the equipment.
Hardware & Software Upgrade
Keeping up with the fast-paced improvement of technology, we assist in hardware and software upgrades, so your instruments are always at par with current advancements in chemiluminescence imaging.
Product Warranty
All our Touch Imagers are under a two-year warranty period that applies to maintenance, replacements, and repairs. The warranty extension is also available upon request, adding more value and security to your instruments.
Superior Quality Services to Help you Out
| Specifications | Standard | Premium |
|---|---|---|
| Response Time | 1 Business Day | 8 Hours |
| On-Site PM | As Scheduled | As Per Request |
| Access to Technical Support | Standard | Express |
| Realtime Health report | Not Available | Available |
| Calibration Services | Full Charges Apply | 10% Discount |
e-BLOT Sales Network Across The Globe
Location One
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Phone: 402-507-9527
Location Two
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Phone: 402-507-9527
Location Three
Address: Lorem ipsum dolor amet locavore farm-to-table organic humblebrag pork belly.
Phone: 402-507-9527
Location Four
Address: Lorem ipsum dolor amet locavore farm-to-table organic humblebrag pork belly.
Phone: 402-507-9527
Location Five
Address: Lorem ipsum dolor amet locavore farm-to-table organic humblebrag pork belly.
Phone: 402-507-9527
Location Six
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Phone: 402-507-9527
Make Your Western Blot Imaging Easier
We’re on the move. Our tech team is motivated to perfect our equipment and solve your problems, all the time.
